How to contact us
We like phone calls and emails, you choose.
Phone: +61 (0) 2 9211 1018
We charge newbies $75 to join. It’s a one-time payment, which helps us to take the time to ensure you have everything you need as a member. Of course, if you’re a current member who is changing their membership, you don’t need to pay anything.
To keep things simple, payments are debited directly from your credit or debit card on a fortnightly basis. These payments will be every second Thursday. We work with Ezidebit (www.ezidebit.com.au), to provide our direct debit service.
Heads up, Ezidebit will charge a dishonour fee of $9.90, so watch that. If your membership payment fails, Ezidebit will try to charge your account again each morning.
If you’re planning on cancelling your membership, we require 30 days notice, and as much as we love to chat with you, we do need this one in writing. Please email email@example.com with your cancellation request.
Of course, you’re welcome back any time, and we may even waive that $75 joining fee.
We understand holidays, work trips and life will sometimes get in the way of your workout plans. All memberships at Paramount Recreation Club have an allotted 6 weeks of obligation free pause within any calendar year (1 January – 31 December). This 6 weeks can be divided up to best suit your needs over the year, however the minimum pause period is two weeks. If you need to pause beyond the 6 weeks during a calendar year, this will incur a fee of $25 per week to keep your membership up and running. If you unable to workout due to injury, please provide us with a medical certificate so we can waive this fee.
Class Booking and Cancellation
We have a 12 hour cancellation policy. If you’ve cancelled with less than 12 hours notice, or if you don’t show up to class, a $15 cancellation fee will automatically be charged to your account to cover the cost of your spot.
If you’re visiting us with a casual pass, a class will be deducted from your pre-purchased pack.
Casual Class Packs
If you’re a casual visitor at the Rec Club, and you’ve pre-purchased classes with us, you’ll have 60 days to use them. After that, pouffe, they’re gone.
Rec Club Code of Conduct
At Paramount Recreation Club we want to provide you with a safe, comfortable and enjoyable environment up on the rooftop. We know you know being respectful and kind goes a long way, and so we ask that you bring the loveliest side of yourself to the Club each and every time, and share it around. Please use our Club as if it is your home, and pretend the other members are your guests (assuming you treat your home like a castle and your guests like gods).
If you don’t like our Rec Club Code of Conduct then we will need to have a conversation about Rec Club not being for you. Perhaps it will be a small warning or worse, we will need to part ways. Let’s hope that never happens.
The Odd Change
We may change our Rec Club Code of Conduct occasionally. When this happens, we’ll let you know in advance via email and by updating our website.
You know you better than anyone, but we recommend having a physical check up with your GP before you start a new fitness routine. All newbies will need to fill out a pre-exercise form.
Please leave your phone, bag, stuff, in one of our complementary lockers. We all want the Rec Club to be free of clutter so we can focus and forget about the outside world for an hour, oh, and safety too! We don’t allow glass in the Pavilion or studio, so always remember to bring your water bottle and fill up from our Zip tap located in the Kiosk.
We may need to adjust the availability of certain classes and facilities at the Rec Club from time to time for cleaning, improvements, special functions, public programming, public holidays, in case of emergency or a pandemic. Who would have thought ‘pandemic’ would make its way into our list.
Class Arrival Times
As we have small group classes, please arrive at least 5 minutes before your class’s starting time. At times, people arrive to see if they can jump into a class in case of any no shows and we can’t hold them back if you’re not there.
Equipment, Lockers, Bathrooms & Lost Property
We provide yoga mats, body wash, shampoo, conditioner, hand and bath towels. Lockers are provided to all our guests and members, as well as hanging space in the bathrooms. Lost keys will incur a $20 replacement fee. Lockers are only for use when you are visiting us at the club, all belongings will be removed each night and kept at the concierge for collection. Any property that is left behind will be kept at the concierge desk in the lost property locker for collection. If items are not collected within 1 week, they may be donated.
We love hosting four-legged friends on our rooftop, however please note that your dog must be kept on a lead at all times. We aren’t able to allow dogs in classes. If your pup needs water while you visit, just let us know and we’ll be more than happy to help.
Promotional Images and Photography
We may occasionally take photographs/videos of the Club and its facilities (including members). We’ll always try to get your OK beforehand but this may not always be possible. We reserve the right to use these photographs/images for commercial purposes without payment.
We use security cameras to monitor any incidents at our Club.
We aren’t responsible for any losses or damages that are unforeseeable, or happen as a result of your own actions. Of course, we will take responsibility for any loss or damage that is foreseeable or happens because of our own negligence.
Service and Fees
Our pricing may change from time to time. We’ll always keep you updated and give you notice!